Privacy, GDPR and terms and conditions

When you use the contact form, Biosecurity BV processes your name, email address, subject and message. You may also provide your organisation and telephone number voluntarily. These details are used solely to answer your enquiry and for any resulting business or pre-contractual follow-up; the form does not add you to a marketing list.

The form data is processed for delivery by the email service Resend and is then delivered to the mailbox designated for this website, where it is also processed by the relevant email provider. Biosecurity BV retains contact messages no longer than necessary to handle the enquiry and comply with any legal obligations.

Do not enter special-category or unnecessary personal data. If you have questions about your personal data or wish to exercise your privacy rights, contact Biosecurity BV directly using the contact details on this website.

This website uses technically necessary local storage to remember your analytics choice for up to six months.

Biosecurity BV uses Google Analytics 4 (measurement ID G-TNSNNRWV50) only with your consent, to measure which pages are visited and how visitors navigate the website. This may involve processing data about pages viewed, times, the device used and the approximate region. Google Signals and advertising personalisation are disabled.

After consent, Google Analytics may place cookies including _ga and _ga_*, with a maximum lifetime of two years. The legal basis for this processing is your consent. The Google tag is not loaded without your consent.

You can change your choice at any time through ‘Cookie settings’ at the bottom of every page. If you disable analytics, the website stops measuring and removes accessible Google Analytics cookies.

1.1 These general terms and conditions apply to every offer made by Biosecurity BV and to every agreement concluded between Biosecurity BV and a consumer. The terms are available to everyone on the Biosecurity BV website. We will provide a written copy on request.

1.2 By placing an order, you indicate that you agree to the delivery and payment terms. Biosecurity BV reserves the right to amend its delivery and/or payment terms after the relevant term has expired.

1.3 Unless agreed otherwise in writing, Biosecurity BV does not recognise any general or specific terms or clauses of third parties.

1.4 Biosecurity BV guarantees that the delivered product conforms to the agreement and meets the specifications stated in the offer.

2.1 Delivery takes place while stocks last.

2.2 Under the rules governing distance sales, Biosecurity BV will fulfil orders within seven working days unless another delivery period has been agreed. If delivery within seven working days or another agreed delivery period is not possible because the ordered item is out of stock or no longer available, if there is a delay for another reason, or if an order cannot be fulfilled or can only be fulfilled in part, the consumer will be notified within three working days after placing the order. In that event, the consumer may cancel the order without charge or notice of default.

2.3 Unless evidence to the contrary is provided, Biosecurity BV’s delivery obligation is fulfilled once the goods supplied by Biosecurity BV have been offered to the customer. For home delivery, the carrier’s report recording refusal to accept the goods constitutes full proof that delivery was offered.

2.4 All periods stated on the website are indicative. No rights may therefore be derived from them.

3.1 Prices will not be increased during the validity of an offer unless this is required by legislation or the manufacturer introduces interim price increases.

3.2 All prices on the website are subject to printing and typographical errors. No liability is accepted for the consequences of such errors.

3.3 All prices on the website are in euros and include 21% VAT.

4.1 In the case of a consumer purchase within the meaning of the Dutch Distance Selling Act (Article 7:5 of the Dutch Civil Code), the customer may return all or part of the delivered goods within fourteen working days without giving reasons. This period starts when the ordered goods are delivered. Before returning goods, the customer must notify Biosecurity BV in writing within fourteen working days of receipt. If the customer has not stated within fourteen days of receipt that they wish to exercise the statutory right of return, the purchase becomes final.

During the cooling-off period, the consumer must handle the product and packaging with care. The consumer may unpack or use the product only to the extent necessary to establish its nature, characteristics and operation. If the right of withdrawal is exercised, the consumer must return the product to the trader within 28 days of receipt, in accordance with the reasonable and clear instructions provided by the trader.

The customer must prove that the delivered goods were returned on time, for example with proof of postage. When exercising the right of withdrawal, the product must be returned with all supplied accessories and, where reasonably possible, in its original condition and packaging. If the goods have been used, encumbered or damaged in any way, Biosecurity BV reserves the right to charge for depreciation. Subject to the preceding sentence, Biosecurity BV will issue a refund within fourteen days after proper receipt of the return or within fourteen days after proof of return; the proof of dispatch must expressly state the contents of the returned shipment. If the entire purchase is returned, the full purchase price, including any delivery and/or payment charges, will be refunded. If only part of the purchase is returned, only the purchase value of the returned goods will be refunded. Additional costs resulting from a delivery method more expensive than the least expensive standard delivery will never be refunded.

The cost and risk of returning the delivered goods are borne entirely by the customer.

4.2 The right of withdrawal does not apply to:

• service agreements after the service has been fully performed, provided performance began with the consumer’s express prior consent and the consumer acknowledged that the right of withdrawal would be lost once the trader had fully performed the agreement;

• goods or services whose price is linked to fluctuations in the financial market over which the supplier has no control and which may occur during the withdrawal period;

• goods made to the consumer’s specifications, including bespoke goods, or goods that are clearly personal in nature;

• products whose shelf life expires during the fourteen-day cooling-off period;

• sealed products that are unsuitable for return for health-protection or hygiene reasons and whose seal has been broken after delivery;

• sealed audio, video or software media whose seal has been broken;

• goods or services which by their nature cannot be returned, including for hygiene reasons, or which may deteriorate or expire rapidly.

5.1 If you place an order with Biosecurity BV, your data is entered into the Biosecurity BV customer database. Biosecurity BV complies with the Dutch Personal Data Registration Act and will not disclose your data to third parties. See our privacy policy at www.zoolac.nl/privacy.

5.2 Biosecurity BV respects the privacy of website users and ensures that personal data is handled confidentially.

5.3 Biosecurity BV uses a mailing list in some cases. Every mailing includes instructions for removing yourself from the list.

6.1 The trader warrants that the products and/or services conform to the agreement, the specifications stated in the offer, reasonable standards of quality and/or usability, and the statutory provisions and/or government regulations in force on the date the agreement was concluded.

6.2 A warranty scheme offered by the trader, manufacturer or importer does not affect the rights and claims that the consumer may assert against the trader by law and/or under the distance agreement where the trader fails to perform its obligations.

6.3 If the delivered item proves to be incorrect, defective or incomplete, the customer must notify Biosecurity BV in writing within two months after discovering the defect and before returning the item. Goods must be returned in their original packaging, including accessories and accompanying documentation. Use after a defect has been identified, damage arising after the defect was identified, encumbrance and/or resale after the defect was identified will extinguish the right to complain and return the goods.

6.4 If Biosecurity BV considers the customer’s complaint justified, Biosecurity BV will, at the consumer’s choice, repair or replace the delivered goods free of charge. Any liability of Biosecurity BV for loss is limited to the invoice amount of the relevant goods or, at Biosecurity BV’s discretion, the maximum amount covered by its liability insurance in the case concerned. Biosecurity BV excludes liability for any other form of loss, including additional compensation of any kind, indirect or consequential loss, and loss of profit.

6.5 Biosecurity BV is not liable for damage caused by intentional acts or equivalent deliberate recklessness of non-managerial staff.

6.6 This warranty does not apply if: A) and for as long as the customer is in default towards Biosecurity BV; B) the customer has repaired or modified the delivered goods or had them repaired or modified by third parties; or C) the delivered goods have been exposed to abnormal conditions, otherwise treated carelessly, or handled contrary to Biosecurity BV’s instructions and/or the instructions for use on the packaging.

7.1 Offers are without obligation unless stated otherwise in the offer.

7.2 If a buyer accepts a non-binding offer, Biosecurity BV reserves the right to revoke or alter the offer within three working days after receiving that acceptance.

7.3 Oral undertakings bind Biosecurity BV only after they have been expressly confirmed in writing.

7.4 Offers made by Biosecurity BV do not automatically apply to repeat orders.

7.5 Biosecurity BV is not bound by an offer if the customer should have understood that the offer, or part of it, contained an obvious error or misstatement.

7.6 Additions, amendments and/or further agreements are valid only if agreed in writing.

8.1 An agreement between Biosecurity BV and a customer is concluded after Biosecurity BV has assessed the feasibility of the order or assignment.

8.2 Biosecurity BV reserves the right to reject orders or assignments without stating reasons, or to accept them only on condition that dispatch takes place on a cash-on-delivery or prepayment basis.

9.1 All images, photographs, drawings and other information on the Biosecurity BV website, including information about weights, dimensions, colours and label images, are approximate and indicative only and cannot give rise to compensation or termination of the agreement.

10.1 Biosecurity BV is not liable if and to the extent that its obligations cannot be performed as a result of force majeure.

10.2 Force majeure means any external cause and any circumstance that cannot reasonably be attributed to Biosecurity BV. Delay or non-performance by suppliers, internet failures, power failures, email failures, failures or changes in third-party technology, transport difficulties, strikes, government measures, supply delays, omissions by Biosecurity BV’s suppliers and/or manufacturers or auxiliary persons, staff illness and defects in equipment or means of transport are expressly regarded as force majeure.

10.3 In the event of force majeure, Biosecurity BV may suspend its obligations and may terminate the agreement in whole or in part, or require the agreement to be amended so that performance remains possible. Biosecurity BV is under no circumstances obliged to pay a penalty or damages.

10.4 If Biosecurity BV has already partially performed its obligations when force majeure occurs, or can perform only part of its obligations, it may invoice the part already delivered or deliverable separately, and the customer must pay that invoice as if it related to a separate agreement. This does not apply if the part already delivered or deliverable has no independent value.

11.1 Biosecurity BV is not liable for damage to vehicles or other objects caused by incorrect use of the products. Read the instructions on the packaging and/or consult our website before use.

12.1 Title to all goods sold and delivered by Biosecurity BV remains with Biosecurity BV until the customer has paid all claims arising from the agreement or from earlier or later similar agreements, all amounts due for work performed or still to be performed under these or similar agreements, and all claims arising from failure to perform such obligations, including claims relating to penalties, interest and costs, as referred to in Article 3:92 of the Dutch Civil Code.

12.2 Goods delivered by Biosecurity BV that are subject to retention of title may be resold only in the ordinary course of business and may never be used as a means of payment.

12.3 The customer may not pledge or otherwise encumber goods that are subject to retention of title.

12.4 The customer hereby grants Biosecurity BV, or a third party appointed by Biosecurity BV, unconditional and irrevocable permission to enter all places where Biosecurity BV’s property is located and remove that property whenever Biosecurity BV wishes to exercise its ownership rights.

12.5 If third parties seize goods delivered subject to retention of title or seek to establish or assert rights over them, the customer must inform Biosecurity BV as soon as may reasonably be expected.

12.6 The customer undertakes to insure and keep insured the goods delivered subject to retention of title against fire, explosion, water damage and theft, and to make the insurance policy available for inspection on first request by Biosecurity BV.

13.1 Biosecurity BV expressly reserves any intellectual property rights, including trademark rights, relating to goods supplied by it.

14.1 The trader has a sufficiently publicised complaints procedure and handles complaints in accordance with that procedure.

14.2 Complaints about performance of the agreement must be submitted to the trader in full and with a clear description within seven days after the consumer discovers the defects.

14.3 Complaints submitted to the trader will be answered within fourteen days from the date of receipt. If a complaint is expected to require a longer processing period, the trader will acknowledge receipt within fourteen days and indicate when the consumer can expect a more detailed response.

14.4 If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute-resolution procedure.

14.5 A consumer with a complaint must first contact the trader. Complaints that cannot be resolved by mutual agreement may be referred to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. If no solution is reached, the consumer may ask Stichting GeschilOnline (www.geschilonline.com) to handle the complaint. Its decision is binding, and both trader and consumer accept that binding decision. Referring a dispute to this disputes committee involves costs payable by the consumer to the committee concerned. Complaints may also be submitted through the European ODR platform (http://ec.europa.eu/odr).

14.6 A complaint does not suspend the trader’s obligations unless the trader states otherwise in writing.

14.7 If the trader considers a complaint justified, the trader will, at its discretion, replace or repair the delivered products free of charge.